This Privacy Policy explains how SundayFree LLC (“SundayFree,” “we,” “us”) collects, uses, shares, and protects your information when you use our website and app (the “Service”). By using the Service, you agree to this Privacy Policy and to our Terms of Service.
Information you give us. Your name, email address, and phone number when you create an account; your pickup address(es) and access instructions; your wash preferences (water temperature, detergent, drying temperature, softener, bleach, stain treatment, any pet-related details for Pet Laundry orders, and notes you add); your notification preferences (which updates you want, and whether by email or text message); and your referral or promotional code, if you use one.
Payment information. Card payments are handled by a third-party payment processor. We do not store full card numbers on our servers. We may keep limited details such as the card brand, the last four digits, and the processor’s customer and transaction identifiers.
Photos. Photos we take at pickup and delivery, including your laundry on the scale and the place where we left it, to document your order.
Messages. What you send us through the Contact page, by email to support@sundayfreelaundry.com, or in replies to our emails, along with our replies and internal notes about your request.
Information from Google. If you sign in with Google, we receive the basic profile information Google shares with us, such as your name and email address.
Information collected automatically. Basic technical and usage information needed to run and protect the Service, such as your language preference, sign-in sessions, device and browser type, and security logs.
We use your information to create and manage your account; to schedule and carry out your pickups and deliveries the way you asked; to check whether your address is in a covered service area; to weigh, price, invoice, and collect payment for your orders; to communicate with you about your orders and answer your questions; to keep records, resolve disputes, and defend against claims; to protect the safety of our team and the security of the Service and to prevent fraud and abuse; to meet legal, tax, and accounting requirements; and to improve the Service. We do not use your information for purposes unrelated to providing and improving SundayFree.
We do not sell your personal information, and we do not share it with others for their own marketing.
We share it only as needed to run the Service: with the team members who pick up, wash, and deliver your laundry (so they know your address and preferences); with service providers that act on our behalf, such as providers of website and database hosting, email delivery, payment processing, address lookup and maps, and text messaging (when text messaging is available); with your bank or payment processor if a charge is disputed; when required by law, court order, or a valid legal request; to protect the rights, property, or safety of our customers, our team, or SundayFree; and with a buyer or successor if SundayFree is sold or reorganized (we will tell you if your information becomes subject to a different privacy policy). Any service provider we use is required to protect your information and use it only to provide its service to us.
Photos taken at pickup and delivery are kept as part of your order record and are visible to you in your account and to our team. We do not use them in marketing without your permission. Support messages are saved as a permanent record of the conversation so that we can resolve and, if necessary, document disputes, and they cannot be edited after the fact.
We keep information only as long as we need it for the purposes in this policy. As a general guide: order, invoice, and payment records for up to 7 years, because of tax and accounting rules; pickup and delivery photos for up to 24 months after delivery, or longer if an order is under dispute or claim; support messages for up to 3 years after the last message; and account profile information for as long as your account is open. If you ask us to close your account and delete your information, we will do so within a reasonable time, except that we may keep records that we need for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes, and information held in backups until those backups are replaced.
We use industry-standard hosting and database providers with access controls, and we limit access to your information to team members who need it. No method of storing or transmitting information is 100% secure, so we cannot guarantee absolute security. If we learn that your personal information was acquired without authorization, we will notify you as required by law, including Wis. Stat. § 134.98, within a reasonable time and in any event no later than that law requires.
You can review and update your account information, address, wash preferences, and notification preferences at any time from your account. You can also contact us at support@sundayfreelaundry.com to ask for a copy of the personal information we hold about you, to correct it, or to ask us to delete your account and information. We will respond within a reasonable time, normally within 30 days, and we will not treat you differently for making a request. We will honor your request except where we need to keep certain records for the purposes in Section 6.
Service messages (such as order updates, invoices, safety notices, and changes to our Terms or this policy) are part of the Service and cannot be turned off while you have an account. Promotional emails are sent only if you opt in, and you can unsubscribe from them at any time using the link in the email. You can stop text messages at any time by replying STOP or by changing your notification preferences. We do not share your phone number or text-messaging consent with third parties for their own marketing.
We use minimal local browser storage and similar technology to keep you signed in and to remember simple preferences, like your selected language, so you do not have to reset them on every visit. We do not use this to track you across other websites, and we do not use advertising cookies.
The Service uses third-party services that have their own privacy practices, including Google (for sign-in and for address suggestions and maps, which receive the address text you type), our payment processor, and our email and hosting providers. We encourage you to read their privacy policies. We are not responsible for the practices of other websites that our Service may link to.
The Service is intended for users who are 18 or older. We do not knowingly collect information from children under 18. If you believe a child has given us information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email and in your account before they take effect, and we will ask you to review and accept the updated version in the same way as the Terms of Service.
Questions about this Privacy Policy or your information? The fastest way to reach us is through our Contact page, or you can email us directly at support@sundayfreelaundry.com.