Draft — SundayFree is a new business. These Terms have not yet been reviewed by an attorney and may change before launch.
By creating a SundayFree account, scheduling a pickup, or otherwise using our website or app (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use the Service.
SundayFree is a laundry pickup, wash, and delivery service currently operating in select neighborhoods of Milwaukee, Wisconsin. SundayFree is operated by SundayFree LLC, a Wisconsin limited liability company (referred to as “SundayFree,” “we,” “us,” or “our”).
You must be at least 18 years old and able to form a binding contract to create a SundayFree account. By registering, you confirm that the information you provide (name, email, and pickup address) is accurate and that you will keep it up to date.
SundayFree currently serves a limited set of zip codes in the Milwaukee Downtown area. We check your address against our active coverage zones when you save it; if your area is not yet covered, we will save your address and notify you when service becomes available there.
To schedule a pickup, you provide your pickup address, select an available date and time window, and set your wash preferences (detergent, water temperature, drying method, and any special notes). Each pickup window has a limited number of available orders; slots are reserved on a first-come, first-served basis.
SundayFree charges by the pound of laundry processed, at the rate for the plan you select (current pricing is published on our website and may change from time to time with notice). Payment is processed through a secure third-party payment processor. You authorize SundayFree to charge your saved payment method for the final weighed amount of each order, plus any applicable fees described in these Terms.
You can set default wash preferences (water temperature, detergent type, softener, bleach, drying method, stain pre-treatment, and notes) in your account, and adjust them for each order. We do our best to follow your instructions and any notes you leave about specific garments, but we cannot guarantee results for delicate, damaged, or improperly labeled items.
You may cancel or reschedule a pickup free of charge up to 12 hours before the start of your scheduled pickup window. Cancellations made after that time, or pickups where no one is available to hand off laundry during the scheduled window, will be marked as a no-show and may be subject to a $15 no-show fee.
We take care in handling your laundry, but accidents can happen. If an item is lost or damaged while in our care, please report it within 48 hours of the scheduled delivery through your account or by contacting us. SundayFree’s liability for any lost or damaged item is limited to the lesser of ten (10) times the cleaning charge for that item or $150 per order, issued as an account credit or refund at SundayFree’s discretion. SundayFree is not responsible for items left in pockets, pre-existing damage, color bleeding, shrinkage, or damage caused by care labels being missing, incorrect, or not followed as instructed.
If you believe an order was billed incorrectly (for example, a weight discrepancy) or has another issue covered by this section, you can open a dispute from your account. We will review it and respond with a resolution — a credit, a refund, or a denial with an explanation — normally within 5 business days.
SundayFree does not own washing or drying equipment. Orders are processed using third-party, professionally operated self-service laundry facilities. While we select and monitor the facilities we work with, we are not responsible for equipment malfunctions or delays outside of our reasonable control.
If you choose a recurring plan (such as Sunday Plus or Sunday Concierge), it will continue on the selected schedule until you cancel it from your account. You can cancel a recurring plan at any time; the cancellation applies to future pickups and does not affect pickups already in progress.
You may close your account at any time by contacting us. We may suspend or terminate an account that violates these Terms, is used fraudulently, or poses a risk to our team or other customers.
The Service is provided on an as-is basis. Except as expressly stated in these Terms, SundayFree does not make warranties about the availability, timeliness, or fitness of the Service for a particular purpose, to the extent permitted by law.
To the maximum extent permitted by law, SundayFree’s total liability for any claim relating to the Service — beyond the specific liability limits described in Section 9 — will not exceed the amount you paid for the order giving rise to the claim.
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Any dispute not resolved informally will be handled in the state or federal courts located in Milwaukee County, Wisconsin.
We may update these Terms as SundayFree grows. If we make material changes, we will notify you (for example, by email or an in-app notice) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.
Questions about these Terms? Contact us at [SundayFree contact email].