Frequently asked questions

Single Pickup is one-time, no commitment, billed at $2.10/lb with an 18 lb minimum — good for trying us out or occasional use. A subscription (Starter, Plus, or Concierge) reserves you a recurring pickup day and lowers your per-pound rate to as little as $1.55/lb, in exchange for a fixed monthly base fee — see the pricing section below for how that works.

Single Pickup is great for trying us out with no commitment. Starter works well for occasional laundry (about every two weeks). Plus fits households that do laundry often and want priority service. Concierge is our fastest option, for a standing weekly pickup. You can also use our price calculator on the homepage to compare real monthly costs based on how much laundry you actually do.

No. Every subscription can be cancelled any time from your account, with no lock-in and no cancellation fee.

We currently serve a limited set of zip codes across the Milwaukee metro area, including the city of Milwaukee and several nearby municipalities. When you save your address, we check it against our coverage zones automatically — if your area isn't covered yet, we save your address and let you know as soon as service becomes available there.

Single Pickup is $2.10/lb with an 18 lb minimum (never less than $37.80). Subscriptions lower your per-pound rate the more often you're picked up: Starter is $1.95/lb, Plus is $1.75/lb, and Concierge is $1.55/lb.

We weigh your laundry on a scale when we pick it up. You can see the weight, along with a photo of the scale, in your account, so you know exactly what you're being charged for before the final price is ever set. Nothing is estimated after the fact — the recorded weight is the weight you're billed for.

Yes. The photos we take at pickup and delivery — your bag on the scale and the spot where we left your order — are visible only to you in your account and to our team. We never sell your information, and we don't use your photos in marketing without your permission. See Sections 2 and 5 of our Privacy Policy for the details.

You're only ever billed for laundry we've actually picked up and weighed — never for an estimate, and never for a pickup that didn't happen. We haven't connected an automatic payment processor yet, so for now payment is arranged directly with our team; once that's live, you'll be able to add and manage saved cards from Profile → Plan & Payment.

Each of these plans has a 10 lb minimum per pickup, times the number of pickups your plan includes per month, at your plan's rate — that's your monthly base, billed whether or not a given pickup actually weighed a full 10 lb. Starter (2 pickups/month) has a $39/month base, Plus (3 pickups/month) has a $52.50/month base, and Concierge (about 4 weekly pickups/month) has a base of about $62/month. Any pounds above 10 lb on a pickup are simply billed on top, at the same per-pound rate — there's no cap.

Yes — items like comforters, blankets, jackets, and pet bedding are priced per item, on top of the per-pound rate, because they need bigger machines and more drying time. As a subscriber, you also get an automatic discount on every one of those items: 10% off on Starter and Plus, 15% off on Concierge. Single Pickup pays the full per-item price. You can see the full price list on each plan's page or on our pricing page.

Yes. You're only charged for the pickups that have already been processed — any part of your monthly base you haven't used yet is refunded.

You get a personal link to share, found under your Profile. When a friend books their first pickup using it, they get 10% off, and you get 10% off your next order.

No — you're never charged for a pickup that doesn't happen. We only bill you for the actual weight of laundry we pick up and weigh in; until that happens, that pickup simply isn't billed. Skipping one pickup is also completely separate from cancelling your subscription: it doesn't touch your plan or any of your other upcoming pickups, which all continue on schedule exactly as before.

Go to My Orders, find the pickup, and tap Reschedule (pick a new day and window) or Cancel order. It's free until 2 hours before the pickup window starts. After that, contact us (through the Contact page or support@sundayfreelaundry.com) and we'll see what we can do. Your subscription and every other pickup stay exactly as they were.

That gets marked as a no-show. We don't charge a fee the first time it happens — it happens. If it happens again, a later occurrence may carry a $15 fee, which covers our team's trip, not the laundry itself (since laundry that was never picked up is never billed either way).

Yes, any time from your profile. If you change your day, the new schedule takes effect the following week — a pickup already scheduled for the current week isn't affected.

From Profile → Plan & Payment, you can cancel your subscription — this stops all future recurring pickups. That's different from skipping a single pickup (see above): cancelling ends the whole plan, while skipping just removes one date and leaves everything else running.

No. Cancelling applies to future pickups only — anything already picked up and being processed continues normally through to delivery.

We pick up and deliver between 8 and 11am, Monday through Saturday. We're closed Sundays.

Standard turnaround is 2 business days from pickup to delivery. Concierge is faster — it processes and delivers the next business day.

Your pickup is reserved ahead of one-time Single Pickup orders, so you get first pick of each day's available slots — and your first pickup after signing up happens the next business day.

Your Orders page shows it moving in real time: Scheduled → Picked up → Washing → Out for delivery → Delivered.

Yes — if you opt in, we'll text you pickup confirmations, reminders, and delivery status; you can reply STOP at any time to opt out, or manage this from your notification preferences. Email updates are always available, opted in or not.

No — you don't have to be home. Add clear drop-off and pickup instructions to your address's access notes (a porch, a lobby, a specific spot) and we work from those. You'll still know what's happening even if you're not there: we email you updates along the way, you can check your order's status in your account anytime, and when it's delivered a photo of the drop-off spot confirms it arrived where you asked.

If our driver can't find your laundry where you said it would be, or can't get to the pickup spot during your window, that's treated the same as a no-show — the same policy as a late cancellation (first time is free; see "What if I cancel with less than 2 hours' notice..." above). If you notice a mistake in your address or access notes before your pickup window, fix it from Profile → Change Address, or contact us right away so we can pass it along in time.

Yes — water temperature, drying method, detergent type, softener, bleach, and stain pre-treatment. Set them once as your default, adjust them for any specific order, and add a note for anything unusual — we follow it every time.

Standard folding means everything comes back neatly folded inside your SundayFree bag. Pro folding (Plus and Concierge) also separates everything into individual bags by category — shirts, towels, and so on — ready to go straight into your drawers.

No — we machine wash and machine dry only, the same as a laundromat. Please leave out dry-clean-only items (suits, ties, leather, suede, fur); we're not able to cover damage to items that require dry cleaning.

Yes, as a standard step in our process — but it's a best-effort precaution, not a guarantee, so it's worth double-checking your own pockets when you can.

Report it within 48 hours after delivery, not counting Sundays, from your account or by emailing support@sundayfreelaundry.com (include your order code and photos if you have them). If we're responsible for a lost or damaged item, we repair or replace it or pay its depreciated replacement value, up to $100 per item and $250 per order, as account credit or a refund. We're not able to cover pre-existing damage, normal wear, shrinkage or color bleeding that is normal for the fabric, or damage caused by a missing, incorrect, or unfollowed care label. Please leave valuables and dry-clean-only items out of your order. Full details are in Section 16 of our Terms of Service.

Things like comforters, blankets, jackets, and other oversized pieces that need bigger machines and more drying time. They're priced per item, on top of your per-pound rate — you'll find the full list and prices on each plan's page.

Yes, automatically: 10% off on Starter and Plus, 15% off on Concierge. Single Pickup pays the standard per-item price.

Pet bedding, blankets, and other pet items are washed right along with the rest of your laundry, priced per item just like bulky items — and the same subscriber discount applies.

Items with bodily fluids, mold, mildew, excessive pet hair or waste, or other unsanitary material may carry a $25 sanitation fee. Items with hazardous objects (needles, syringes, ammunition, broken glass or metal) may be refused or carry a $50 fee — either way, we'll always contact you before continuing to process the order.

No — SundayFree works right in your browser. On iPhone or Android, you can also install it to your home screen for quicker access, without going through an app store.

Right now each account has one saved pickup address, which you can update any time from Profile → Change Address. If you move, update it before your next pickup so our driver shows up at the right place.

Click "Forgot your password?" on the login page and we'll email you a reset link.

Any payment information you provide is handled by our payment processor directly — we never store full card numbers on our servers. Your account details, address, and wash preferences are stored using industry-standard hosting with access controls in place.

Go to our Contact page (you can also start from a specific order's invoice) and tell us what happened — you can pick "An issue with an order" or "Billing question" to help us route it faster. We'll review it and follow up with a credit, a refund, or an explanation.

Usually within 1 business day.