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Key points
  • Report a lost, missing, or damaged item within 48 hours after delivery (not counting Sundays).
  • If we are responsible for a lost or damaged item, we pay its depreciated value, up to $100 per item and $250 per order.
  • Please don't include valuables or dry-clean-only items.
  • Disputes are handled individually in Milwaukee County, Wisconsin courts, after trying to resolve them with us for 30 days.

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